Press: 5 QUESTIONS with Rage Digital Inc. CEO Ted Guggenheim via Daily Camera


By Alicia Wallace, Camera Business Writer

Boulder-based Rage Digital Inc., a developer of iOS and Android apps, recently launched TextUs.Biz, a service that allows businesses to send and receive text messages with their customers. The texts are sent and received through the businesses’ main phone numbers and accessed via a web portal using PCs or tablets.

Ted Guggenheim, the CEO of Rage Digital, spoke briefly with the Camera last week about TextUs.Biz.

The following has been edited for clarity and space.

1. What type of adoption rate have you seen thus far?

We launched what we called the “Text Friendly Boulder” initiative. We were out to sign up 100 businesses in the Boulder/Denver community to become our beta testers. So far we have about 22 businesses signed up and they really ranged in the types of businesses — salons and spas to auto repair (shops) to medical offices to the Four Seasons hotel in Denver to retailers like Chelsea to Albums on the Hill, Boulder Theater and Fox Theatre. So far, it’s been fantastic.

… I think the biggest challenge that we’re facing isn’t really getting the businesses on board, it’s letting the customers know they can text their businesses, because they could never do it before.

You see that early adoption curve and as long as we’re getting momentum, we expect it to spread more and more every time.

2. How does the technology encourage reliability on behalf of the businesses in their responses to customers ?

When a message comes into the business’ computer or iPad, they get a little notification on their screen — (let’s) say it’s a salon using a reservation system — they get a little pop-up and they can click on that and it takes them directly to that conversation. When the businesses are closed or when they’re unavailable, we provide an auto-reply and they can (customize) their auto-reply.

What this service provides the most value for are businesses that receive the most phone traffic. The phone is a bottleneck. … (If multiple calls come in), they put them on hold or a person calls and goes to voicemail. About one out of every three people that goes to voicemail doesn’t complete their transaction they called in for. With our service, they can manage up to a dozen text conversations at the same time.

By definition, texting is asynchronous — both parties can respond at their own convenience.

For example, if my wife is going to the gym and she needs to make a haircut reservation, she can text and leave the phone in the purse. So it reduces the amount of engagement time that the business has to spend on the phone by giving (the customers) the text capability.

3. How might this affect the human interaction element of business?

We’re not trying to replace the phone, we’re just trying to give people more options. In today’s world, having the ability to text versus call is becoming increasingly important. But the phone call is not being replaced, it’s just another option.

4. How do you protect against customers being overwhelmed by messages from businesses and, alternatively spam messages to businesses?

Our best practice policy and terms of business is you need to use the group message function on an opt-in basis.

… We’re in the process of integrating a blocking button so that they’ll be able to block incoming phone numbers. We haven’t had that problem yet, but we anticipate that could occur at some point in the future. But we will provide a blocking or blacklist capability if somebody is harassing a business.

5. Other companies — including Comcast — are dipping their toes into this space. How do you set yourself apart as a small firm?

Typically with new services, it comes down to the user interface, how easy it is to use and how the businesses can adopt it and put it into their workflow. With Comcast, they could do it, but they would have to rebuild their interface. Right now, it’s all bundled into their e-mail system and phone. These types of innovations, usually it’s not the big (companies) behind them, it seems to be the startups that do that.

We really want to be the first to market and we really want to do it better than anyone else. The user interface is really what we hope to be the big differentiator.

… We intend to get out there first and do a great job with it. The parent company does iOS development, so we’re able to take the texting capability that we’ve developed and layer iOS applications on top of it.

— Alicia Wallace

http://www.dailycamera.com/business/ci_22043916/5-questions-rage-digital-inc-ceo-ted-guggenheim

//Reblogged from TextUs.Biz

Reception Messenger hopes to deliver self-service administration, offering a way for office guests to check themselves in.

Press: Reception Messenger - Springwise.com

It seems that tablets are becoming increasingly effective at performing the tasks of customer facing roles, which is why companies such as The Robot Pub Group have taken to using the devices to allow patrons to help themselves. Now the Reception Messenger iPad platform is hoping to do the same for administration, offering a way for office visitors to check themselves in.

After installing the tablet at the front of a company’s premises, guests will be able to use it to select the reason for their visit, enter their details, choose an employee they wish to speak to and let them know they are there. The system is connected to staff mobile phones, meaning that they are instantly alerted via text message when someone has arrived to see them. Responses can be sent directly back to the iPad to let the visitor know what they should do. Companies can customize the look of the system to match their business’s branding and add extra voice prompts to further personalize the service. The system is priced in three brackets – USD 99 per month for companies with one to 49 employees, USD 149 per month for those with 50-99 employees and USD 249 per month for those with more than 100 staff members.

Reception Messenger could help small business who can’t necessarily afford to hire a receptionist to manage their office effectively, but the system could also cut costs at public services such as hospitals. Could tablets be used similarly elsewhere?

Website: www.receptionmessenger.com
Contact: info@ragedigitalinc.com

Spotted by: Murray Orange

Reception Messenger Tuaw Post

by Steven Sande

To keep a professional feel to a workplace, many businesses hire a receptionist to greet and direct visitors to an office. Receptionists may become an endangered species soon if the Reception Messenger iPad platform from the Foundry Group, Rage Digital and TechStars takes off.

Currently in beta, the platform uses a kiosk-mounted iPad and customizable app to connect visitors to company employees. Upon arriving at the kiosk, the visitor taps a button to indicate the reason for their visit (a meeting, a delivery and so on), taps another button indicating the name of the employee they wish to see, enters their name and company into the kiosk, and then the employee is notified via text message.

Should that employee need to respond to the visitor, they can reply and their message is displayed on the kiosk. The service is priced at US$99 per month for companies with up to 49 employees, $149 per month for 50-99 employees and $249 monthly for more than 100 employees. Check it out in the video below.

Full story: http://www.tuaw.com/2012/11/08/ipad-could-replace-your-office-receptionist/

Press: TextUs.Biz - 303 Magazine

by  on  • 8:20 am

Full Story

A New Way To Do Business

Talking on the phone and leaving voicemails is going the way of the dinosaurs; in 2011 alone, there were over 7 trillion texts sent worldwide.

If businesses don’t adapt to the way consumers are behaving, they’ll be left in the dust. Fast. Luckily, a Boulder start-up is stepping up and allowing businesses and consumers to communicate in the most comfortable manner we have today.

TextUs.Biz

More and more people are living busier and busier lives. We simply don’t have the time or desire to talk on the phone anymore. When we do, valuable clients are being forced to wait or call back and voicemails are inefficient and frustrating. Current communication mediums, especially for busy businesses, make customer service a lost art.

TextUs.Biz provides a service to businesses that enables them to send individual or mass texts to multiple customers at once using their familiar landline number. Starting today, your business can manage up to 12 separate conversations from a single computer, while logging notes and creating auto-responders. TextUs.Biz enables quick, personalized two-way communication in a manner that you know reaches your customer, and in a way that they’re confident that their voice is being heard.

How Does It Help Me?

Anyone who has worked in sales understands the importance of maintaining a continuous, positive relationship with a customer. Alerting individuals about special deals or providing information updates on their particular situation is vital, and with TextUs.Biz, can be done instantly and pain-free. This first-of-it’s-kind business makes life easy on doctors and dentists, restaurants and auto dealers; not to mention anyone doing business with these people. TextUs.Biz gives you a competitive advantage to stand out from the crowd.

Denver/Boulder Business Promotion

TextUs.Biz is trying to spread the word about their start-up, and are giving the Colorado market the first crack at their software. They are offering their ‘Text Friendy’ service to 100 local Denver and Boulder businesses via their website www.TextUs.Biz.

This amazing deal includes three months free service, premium pricing after that with no obligation to continue, a free tutorial, along with free window stickers and business cards to alert customers that you are a text friendly business.

Conclusion

TextUs.Biz offers a new way to do business that customers can really relate to. It’s convenient and affordable, and with a shot at a free trial, it’s a no brainer for businesses owners both big and small. TextUs.Biz is a company with a great deal of promise, and one that will continue to shine positively on the 303 for years to come.

http://303magazine.com/2012/11/mile-high-tech-textus-biz-brings-businesses-and-customers-together/

(Source: textusbiz)

TextUs.Biz Logo

TextUs.Biz enables small businesses to use their existing business phone number to send and receive text messages with their customers, from a computer.

BOULDER, Colorado. (October 1, 2012) — TextUs.Biz, is launching a truly revolutionary new service that enables businesses to use their existing business phone number to send and receive text messages to and from their customers, from a computer. The launch begins October 1, 2012 with the “Text Friendly” Boulder Business initiative. 

The “Text Friendly” Boulder Business campaign, which invites up to one hundred Boulder businesses to use TextUs.Biz for free for three months, encourages businesses and their customers to text message in their requests and inquiries rather than make a phone call. By doing so, TextUs.Biz is setting out to make Boulder the first “Text Friendly” business community on the planet.

“TextUs.Biz is what many customers and businesses have been waiting for. By using our two-way text message application businesses and their customers can avoid leaving voicemails, being placed on hold or missing calls. Boulder is the perfect city to become the first “Text Friendly” Business Community on the planet,  ” said Ted Guggenheim, President of TextUs.Biz. “And with the holidays fast approaching, we realized it was the perfect time to not only launch this revolutionary concept, but allow the community to help families in need at the same time, by providing a donation for each message.”


TextUs.Biz is available in Boulder!

To become a “Text Friendly” business, simply visit TextUs.Biz/Boulder and request an invitation. Participating businesses in “Text Friendly” Boulder Business initiative will receive:

  • Up to three free months of the TextUs.Biz service (Oct-Dec 2012)
  • Perpetual Charter Member pricing at $9.99 per month (beginning January 1, 2012).  Non-Charter pricing begins at $24.95/month.
  • Online or In-person Tutorial
  • “Text Us – We’re Text Friendly” Removable Window Decals
  • 100 “We’re a Text Friendly Boulder Business” Customer Cards
  • Business logo placement on the Text Friendly Boulder EFAA Fund Drive website and display advertising

TextUs.Biz is perfect for all types of businesses including salons, hotels, restaurants, auto services, massage therapists, doctors, dentists, small businesses and retailers. TextUs.Biz is convenient for customers as it allows them to manage their inquiries without having to make a call.


TextUs.Biz Testimonials:

“TextUs.Biz is the most impactful service we’ve used in a long time. Rather than placing dozens of phone calls each morning for our daily appointment confirmations, we simply text them. If needed the customer can easily text back. We can adjust appointment times, in real-time, to address changing schedules and most importantly our customers have a way to reach us in a manner that is convenient for them.” - Connor Doyle, West End Salon 

 “The Four Seasons is about providing innovative and unparalleled customer service. TextUs.Biz helps us provide the premium level of service and convenience that our guests expect without being intrusive. We are now able to make ourselves available whenever and however our guests wish to communicate, phone, email or text.” - Jason Vargas of Four Seasons Hotel, Denver.

 About TextUs.Biz

Based in Boulder, CO, TextUs.Biz enables businesses to communicate with their customers via text message using the business’s existing 10-digit landline phone number. With plans starting as low as $24.95 per month, TextUs.Biz is affordable for any business looking to lower its operating costs while developing personal, high-value customer relationships. Learn more about TextUs.Biz by visiting us at http://TextUs.Biz

Press Contact: Ted Guggenheim 303-442-3223.

(Source: textusbiz)

Project: Hyundai Equus iPad Owner’s Manual

Category: Utilities and Services

The Mobile Web has finally outgrown its infancy to become one of the most exciting avenues for content, services and commerce. The Webby Mobile Winners, Nominees, and Honorees have shown the foresight and ingenuity to excel within a quickly changing and increasingly fragmented Mobile Web universe.

As a result of the superior quantity and quality of sites entered, the 16th Annual Webby Awards recognized sites and teams that demonstrated a standard of excellence.

Of the 10,000 entries submitted to the 16th Annual Webby Awards, fewer than 15% were distinguished as an Official Honoree.

Rage Digital + Aspect Digital

http://www.webbyawards.com/webbys/current_honorees.php?media_id=127&category_id=800&season=16

ReceptionMSSNGR™ Looks to Replace Receptionist With an App via Betakit

Thank you to Renée Warren for the post! 

Full Story

//Reblogged from MobileMSSNGR™

We recently had the opportunity to be interviewed by Dave Klein for an Adobe Inspire Magazine article on mobile websites vs. mobile apps.  Our project, HTC + Google Goggles was featured for being an example of a platform neutral approach to a mobile experience.  

Read the Full Article 

Big thanks to Dave for the love!  

Yokohama iPad App by Rage Digital - ADDY® Award Mobile Marketing

The Yokohama Tire Explorer iPad app by Rage Digital has captured the top ADDY® Award in the Mobile Marketing category!  

“The ADDY Awards are the largest and most competitive in the creative industry,” said Alan Holtschneider, Yokohama manager, advertising, promotions & events. “Being recognized by the AAF is truly an achievement because the judging was based on creativity and effective messaging. And since there were no gold winners in the category, Yokohama essentially took the top prize in mobile marketing!”

Yokohama Tire Explorer iPad App | Silver ADDY® Award | by Rage Digital + Kovel/Fuller

Yokohama Tire Explorer iPad App | ADDY® Award Winner | by Rage Digital + Kovel/Fuller

Yokohama Tire Explorer iPad App | ADDY® Award Winner | by Rage Digital + Kovel/Fuller

We’re excited to share that our Creative Director Andrew Kimmell had the opportunity to weigh in on a Computer Arts article on Digital Design!  Big thank you to Nick Carson for reaching out and including several large images of our projects. 

See the article below!

Computer Arts Issue #191: Digital Design - Andrew Kimmell of Rage Digital 

Computer Arts Issue #191: Digital Design - Andrew Kimmell of Rage Digital 

Computer Arts Issue #191: Digital Design - Andrew Kimmell of Rage Digital 

Computer Arts Issue #191: Digital Design - Andrew Kimmell of Rage Digital 

Computer Arts Issue #191: Digital Design - Andrew Kimmell of Rage Digital